return policy

30-day return window

You have 30 days from the date of delivery to request a return. After 30 days we're unable to offer a refund or exchange.

eligibility

• Unused & unopened — pads must be in their original, sealed packaging with no signs of use.
• Used pads cannot be returned — for hygiene reasons we do not accept returns on pads that have been opened or used.
• Items must be in the same condition you received them.

how to start a return

Email us at [email protected] with your order number and reason for the return. We'll reply within 1–2 business days with a return shipping address.

return shipping

The customer is responsible for return shipping costs. We recommend using a trackable shipping method — we can't guarantee receipt of items sent without tracking.

refunds

Once we receive and inspect the returned item, we'll send you an email confirming receipt. Approved refunds are processed to your original payment method within 5–7 business days. Depending on your bank or card issuer it may take an additional 2–5 days for the credit to appear on your statement.

subscriptions

Practice Plan subscribers can skip, pause, or cancel anytime from their account portal. The return policy above applies to each individual delivery.

questions?

Reach out at [email protected] or use the contact form.